đź’ˇKey Takeaways:
- Axiom receives an industry-leading Net Promoter Score of 68.
- 95% of client survey respondents report that Axiom talent exceeds expectations.
- 90% believe Axiom talent are as talented or superior to traditional law firm counterparts.
- Axiom talent quality rates a 4 or higher out of 5 across key attributes.
Our Commitment to Excellence
In our latest talent quality survey, we’ve received detailed feedback from thousands of clients representing 31 industries and 14 practice areas. The results were outstanding, with our lawyers receiving an industry-leading Net Promoter Score (NPS) of 68, far surpassing the legal services average of 37. Being placed at the high end of the "excellent" category, we are deeply grateful to the top-notch talent that enables us to deliver high-quality legal services to our clients.
Our commitment to client satisfaction and talent excellence is evident in our approach to feedback and continuous improvement. With over 9,300 talent quality surveys from active clients, we aim to maximize client satisfaction and talent quality, allowing us to ensure that our lawyers have the tools and support they need to excel in their careers.
Axiom Talent Quality Sets Highest Standard
Our talent consistently sets the industry standard for excellence, whether it's for short-term secondments or long-term complex projects that clients traditionally struggle to manage internally or assign to law firms. According to the most recent data, an impressive 95% of respondents reported that our talent not only meets but often exceeds their expectations. Furthermore, 90% of clients believe that our lawyers are as talented or even superior to their counterparts at traditional law firms.
Unlike many other players in the industry, we place a strong emphasis on actively listening to and responding to our clients' needs and feedback. We employ various methods to gather feedback, including regular surveys by email and in-person, engagement by Talent Success Representatives, and collaboration with Client and Legal Advisory Boards. These feedback processes ensure that we continually improve and enhance our services to better serve our clients.
Our talent quality is highly regarded across key attributes valued by clients. Survey respondents were asked to rate our talent quality on a scale of 1 to 5, with 1 indicating below expectations and 5 indicating exceeding expectations. Our talent earned average ratings of 4.3 for Legal Expertise, 4.3 for Business Judgement, 4.4 for Communications and Collaboration, and 4.5 for Responsiveness. These impressive scores underscore our commitment to providing exceptional legal expertise and customer service.
Our Clients Can’t Be Wrong
Amy O'Connell, General Counsel of Roux, a top environmental consulting and management organization, lauds our talent quality and personalized approach. She appreciates how our lawyers keep her organization ahead of the curve on specific topics and how they understand the bigger picture in achieving business objectives.
Our Unique Solution to Current In-House Needs
Despite challenges faced by in-house legal teams, such as shrinking budgets and increasing complexity, we offer a unique solution. We provide clients with access to flexible, high-quality in-house legal talent and law firm services at rates up to 50% lower than national law firms. Feedback from our clients further reinforces our exceptional talent quality and value proposition, attracting and retaining top legal talent with mentorship programs, professional development opportunities, and a flexible work life balance.
Our achievement of industry-leading talent quality scores is a testament to our commitment to excellence. Our ability to consistently exceed client expectations, listen to feedback, and deliver top-notch legal talent sets us apart in the industry. As a trusted provider of legal solutions, we continue to shape the future of the legal industry by offering cost-effective services without compromising on quality.
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