Employee Relations Intake Specialist

About Axiom: 

Axiom is transforming the legal services landscape by delivering innovative solutions ranging from individual secondees to fully integrated project teams that combine top-tier talent with cutting-edge technology. Join our innovative talent community and help drive impactful legal solutions to complex problems in various industries. 

Job Description: 

Our client, Amazon, is seeking a highly organized ER Intake Specialist to support the central intake process for employee relations cases. This role is in-person 5 days/week, 40hpw, $48/hr. It is ideal for someone who thrives in a fast-paced environment, has experience in HR, enjoys working with data, and exercises sound judgment in high-volume decision-making. You will play a key role in reviewing and routing cases across HR and investigation teams, ensuring that each case is accurately assigned and efficiently handled. Candidates must be able to work 5 days per week on-site at one of the following locations: Arlington, VA; Herndon, VA; Seattle, WA; Bellevue, WA; Nashville, TN; San Diego, CA; Tempe, AZ; Atlanta, GA; or Austin, TX.

Responsibilities:

• Retrieve and review cases from the ER queue and determine the appropriate routing.
• Make high-volume, high-judgment triage decisions, typically reviewing and assigning 100 cases per day.
• Support the central intake process, as well as adjacent processes such as Employee Experience (EE) case management (e.g., routing emails into the case management system).
• Maintain accuracy and consistency in data entry and tracking through internal tools such as HRSC and other Amazon systems.
• Collaborate cross-functionally to ensure cases are properly categorized, resolved, and documented in compliance with internal protocols.
• Adapt quickly to changing priorities and contribute to ongoing process improvements across the ER organization.

Minimum Qualifications:  

• 5+ years of experience in HR operations, case management, or employee relations in a large, complex organization.
• Strong computer proficiency, including Microsoft Word, Excel, and data management tools.
• Exceptional attention to detail, critical thinking, and high judgment in decision-making.
• Excellent written and verbal communication skills.
• Ability to manage competing priorities and remain flexible in a dynamic environment.
• Experience with HR case management systems.
• Proven success working with large data sets or in roles requiring rapid information processing.
• Strong typing speed (high WPM) and comfort navigating multiple systems simultaneously.
• Prior experience in staffing, employee relations, or HR analytics.

Compensation, Benefits & Location:

This role offers competitive compensation of $52 per hour along with a highly competitive benefits package in the alternative legal services marketplace that includes health benefits, 401K and more. Axiomites also get access to professional development resources and learning and development programs. Axiomites predominately work remotely, with the exception that some clients require on-site presence.

Axiom is the global leader in high-caliber, on-demand legal talent. Covering North America, the UK, Europe, and APAC, we enable legal departments to drive efficiency and growth and meet the demands of today’s business landscape with best in breed alterative legal services.

 Axiom is a leader in diversity, inclusion, and social engagement. Diversity is core to our values and we are proud to be an equal opportunity employer. We are proud to be named a best place to work for LGBTQ+ Equality, earning top marks in the 2021 Corporate Equality Index for the second consecutive year. Axiom’s legal department is Mansfield certified and is committed to considering at least 50% diverse candidates for leadership roles and outside counsel representation.

 Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Learn more about working at Axiom.

Equal Opportunity Employer: Axiom ensures equal employment opportunity in recruitment and employment, without discrimination or harassment on the basis of race, color, nationality, national or ethnic origin, religious creed or belief, political opinion, sex, gender reassignment, pregnancy or maternity, age, disability, alienage or citizenship status, marital (or civil or other partnership recognized by law) status, genetic predisposition or carrier status, sexual orientation, military service, or any other characteristic protected by applicable law. Axiom prohibits and will not tolerate any such discrimination or harassment.

Accommodation for Individuals with Disabilities: Upon request and consistent with applicable laws, Axiom will provide reasonable accommodations for individuals with disabilities who require an accommodation to participate in each stage of the recruitment process. To request an accommodation to complete the application form, please contact us at benefits@axiomlaw.com and include “Applicant Accommodation” in the subject line. 

Axiom respects your privacy. For an explanation of the kind of information we collect about you and how it is used, our full privacy notice is available at https://www.axiomlaw.com/privacy-notice. 

Employment with Axiom may be contingent upon successful completion of a background check, providing proof of identity, and possessing the necessary legal authorization to work.

By submitting an application, you acknowledge that all information contained therein, and provided at any part of the application process, is correct and accurate to the best of your knowledge.

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