The bank was under close regulatory scrutiny, and their Employee Investigations team needed support for a backlog of cases. They also required help with an anticipated increase in employee relations-related complaints resulting from new internal policies. The client did not have the internal capacity to handle the backlog and expected spike in work volume, and needed a partner who could rapidly scale a team of highly qualified attorneys with experience in the Labor and Employment and investigations space to independently conduct investigations. Given the magnitude of the program, the quality of Axiom’s talent, our employment model for lawyers, and our client support infrastructure were key factors for the client in choosing Axiom.
Over the course of three months, Axiom deployed a structured team of over 50 lawyers, who worked under the client’s in-house supervision in four phases. The team independently conducted employee relations-related investigations, including Title VII, Wage and Hour, retaliation, harassment, discrimination, and sales practices through meetings with reporting parties and others relevant to the matter. They also produced a series of reports for management at the end of each investigation.
Axiom designed the solution, which included:
The entire project was completed on time, 15% under budget, and drove an estimated $1.5 million in savings. The Axiom team brought subject matter expertise that the client did not have access to internally and built a new playbook and process for customer-related complaints. As a result of exceptional performance, over 50% of the team was extended, and Axiom is now an embedded partner within the Employee Relations Investigations function, providing ongoing support to increase capacity, agility, and expertise.
Entire project completed on time and approximately 15% under budget, driving $1.5 million in savings:
Efficient work segmentation:
Axiom provides flexible legal talent to help meet businesses’ ever-changing needs. Axiom is not a law firm and does not provide legal services or legal advice.