Challenge
A distressed automotive company facing severe budget cuts faces a major uptick in lemon law litigation claims. Their internal legal team is undergoing major turnover, and they need robust support to keep up to properly address the volume of new claims coming in daily.
Approach
A former AmLaw 20 Axiom lawyer onboards rapidly to support State-by-State lemon law and Federal Magnuson-Moss Warranty Act (MMWA) claims. With the legal team in a state of upheaval, the Axiom lawyer steps in to support the consumer litigation claims team. With minimal support, he handles customer claims from start to finish– drafting initial response, prepping relevant case materials, and arguing case with arbitration committees. He also partners with outside counsel to negotiate settlements for ongoing claims, prepare witnesses for depositions, and draft court filings.
Impact
- In first 2 months of support, Axiom lawyer handled nearly 50 arbitrations, saving the client ~ $75,000 each.
- Axiom lawyer developed systematized tracking & collection processes for arbitrations and filings, cutting average case time to ~4.5 hours.
- Offloaded time-sensitive and cumbersome litigation claims from in-house team to an experienced Axiom attorney who could handle claims from start-to-finish without additional support.
