Employee Investigations Wrapped up for Top E-Commerce Company

Challenge

A Fortune 50 tech and e-commerce company faces a backlog of employee investigations from their warehouses. With limited resources to handle the reviews, they need a partner with the ability and know-how to review large volumes of complaints and run investigations from start to finish.

Approach

With their busy season approaching, the tech company needs rapid support to churn through a backlog of employee investigations, including but not limited to harassment, workplace violence, Title VII discrimination, and performance management. Just two weeks after the client secured budget, Axiom supplies a first wave of 10 employee relations (ER) specialists to run the investigations process from start to finish, from intake to case closure. Two weeks later, they onboard an additional wave of 10 to further slash the backlog. Our Axiom team cleared the bulk of reviews 1 month ahead of schedule; the client flexibly winds down support while maintaining an ongoing team of 5 from Axiom to handle new and ongoing matters.

Impact 

• Each Axiom resource managed 17-23 full-cycle investigations at a given time.
• Axiom Team Lead assisted with onboarding, training, and report review prior to closing cases to minimize the the client’s management burden.
• Axiom Talent expected to clear 3-5 complex ER investigations per week while attaining an average closing time of 14 days with the claimant.